CasinoLive takes the privacy of your personal information very seriously. This document explains what data we collect, why we collect it, and how we keep it secure.
Welcome to CasinoLive. When you use the CasinoLive website, mobile site, or app, we process certain information about you. This Privacy Policy explains in detail what data is collected, why it is collected, how it is used, and what your rights are.
CasinoLive believes your personal data belongs to you. That's why this Privacy Policy is written in plain language — so every user can easily understand it. We aim to keep legal jargon to a minimum.
Important: By registering and using the CasinoLive platform, you are considered to have accepted this Privacy Policy. If you do not agree, please refrain from using the platform.
This document is written in Bengali, but the legally binding version is in English. In the event of any discrepancy in interpretation, the English version shall prevail.
CasinoLive collects information in two ways — directly from you and automatically as you use the platform.
| Data Type | When It Is Collected |
|---|---|
| Full Name | At the Time of Registration |
| Email address or mobile number | At the Time of Registration |
| Date of birth | For age verification |
| National ID or Passport | During Identity Verification |
| Payment details (Mobile Pay/Nagad number) | During deposit/withdrawal |
| Address | During special verification processes |
We do not directly store your bank account number or card number. All payments are processed through secure third-party payment gateways.
CasinoLive uses your information only for specific, clearly defined, and legitimate purposes. Each purpose is explained below:
Your information is used for registration, login, identity verification, and account security. These services cannot be provided without it.
Payment information is used to process deposits and withdrawals, maintain transaction records, and prevent money laundering.
Our support team may access your account information to resolve your questions, complaints, or issues. This access is strictly controlled.
Automated data analysis is used to detect unusual logins, suspicious betting patterns, and multi-account activity.
With your consent, we may send you notifications about bonus offers, new games, or special promotions. You can unsubscribe at any time.
Our Commitment: Your data is never sold. Your personal information is not shared with any third party for advertising purposes.
CasinoLive uses industry-standard technology to protect your data. Security is an ongoing process — we regularly update our systems and proactively identify vulnerabilities.
Data is retained for as long as your account is active. After closure, certain information may be kept for up to 5 years for legal and regulatory purposes, after which it is securely deleted.
Our servers operate in secure data centers with strictly controlled physical access.
CasinoLive does not sell your data. However, limited information may be shared with trusted third parties as needed to operate the service:
Rest assured: All third parties with whom data is shared are bound by strict confidentiality agreements with CasinoLive. They may not use your information for any other purpose.
In some cases, data may be stored on servers outside Bangladesh. When this occurs, we ensure that the destination country has adequate data protection provisions in place.
CasinoLive uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help the platform recognize you.
Used to maintain login sessions and run core platform functions. These cannot be disabled.
To understand how users interact with the platform, helping us improve the overall experience.
To remember your language preferences, theme settings, and similar choices.
Cookies can be disabled through your browser settings. However, turning off essential cookies may prevent the platform from functioning properly. Most browsers allow you to manage cookies via the Tools or Preferences menu.
Every registered user on CasinoLive has a number of rights over their personal data. Contact our support team to exercise any of these rights.
You can request to see what information CasinoLive holds about you. We will respond within 30 days of your request.
If any of your information is inaccurate, you may request a correction — either through your profile or by contacting our support team.
You can request deletion of your personal data after closing your account. It will be deleted unless retention is required by law.
You may object to marketing communications or specific types of data processing at any time.
You may request a copy of the information we hold about you in a structured, portable format.
In certain circumstances, you may request that we limit how your information is used.
How to Exercise Your Rights: Email us at support@casinolive.life or reach us via live chat. After identity verification, we will respond within 30 days.
CasinoLive is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.
If a parent or guardian believes their minor child has registered on CasinoLive, please contact us immediately at support@casinolive.life. Once verified, the account will be closed immediately and all collected data will be deleted.
CasinoLive may update this Privacy Policy when necessary. Changes may be prompted by:
For significant changes, you will be notified by email or via an on-platform notification. The date of each version will appear at the top of the page.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
For any privacy-related questions, concerns, or complaints, please reach out to us:
We will do our utmost to resolve your privacy concerns. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.
Our Commitment: Protecting your privacy is one of CasinoLive's top priorities. We continuously improve our systems and policies to keep your data safe.
Our Security Measures That Keep You Protected
Every page load and every transaction is encrypted with SSL/TLS. Your data cannot be intercepted or read in transit.
Identity verification ensures that only the rightful owner can access the account, protecting it from unauthorized use.
With 2FA enabled, no one can access your account even if they know your password. Login is confirmed via OTP sent to your mobile.
CasinoLive never sells your personal data. Your information is not shared with third-party advertisers.
Independent third parties regularly audit our systems for security vulnerabilities. Any issues found are addressed immediately.
View, correct, delete your data, or opt out of marketing — all within your control. Contact support at any time.
Your data is protected, your rights are guaranteed. Register now and enjoy your favourite sports on Bangladesh's most trusted betting platform.
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