CasinoLive FAQ — Answers to All Your Questions

No. Under CasinoLive's policy, each person may hold only one account. Attempting to create multiple accounts may result in all accounts being temporarily or permanently closed and any balances being forfeited.

Identity verification is required before your first withdrawal. Upload a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Once KYC is done, you won't need to repeat it.

On the login page Click the "Forgot password?" link. Enter your registered email or mobile number — a reset code will be sent to you. Use the code to set a new password. The whole process takes under 5 minutes.

To change your name after registration, contact support and submit your ID. The same applies to mobile number changes. For security reasons, this information cannot be updated without verification.

CasinoLive currently supports Mobile Pay, Nagad, Rocket, and direct bank transfer. Both deposits and withdrawals are available across all payment methods.

Minimum deposit is ৳300. The same limit applies across all payment methods — mobile banking (Mobile Pay/Nagad/Rocket) and bank transfer. There is no maximum deposit limit, though large deposits may require verification.

Most withdrawals are processed within 15 minutes. First-time or large withdrawals may take up to 24 hours if KYC verification is required. Bank transfers can take 1–2 business days.

CasinoLive does not charge any deposit fees. However, your mobile banking operator or bank may apply their own transfer charges. There are no withdrawal fees from CasinoLive's side either.

First, make sure your KYC verification is complete and the wagering requirements for your bonus have been met. If the issue persists, email support@casinolive.life. Most cases are resolved within 24 hours.

A welcome bonus is automatically credited on your first deposit after registration. For the current bonus amount and terms, On the Promotions page See. No promo code is required to claim a bonus.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to wager ৳10,000 before the bonus becomes withdrawable. Terms vary by bonus.

Yes. Active members earn loyalty points for logging in every day. Once enough points are accumulated, they can be converted into cash bonuses or free bets. Learn more On the Promotions page see here.

No, bonus funds cannot be withdrawn directly. Winnings from a bonus can only be withdrawn after the wagering requirements have been met. Cash deposits, however, can be withdrawn at any time.

You can bet on cricket, football, tennis, badminton, basketball, hockey, and more — 20+ sports in total. Special markets are available for Bangladesh cricket matches. On the Sports Betting page View all sports.

In-play or live betting lets you place bets in real time while a match is in progress. Odds change continuously, so quick decisions are key. On the Sports Events page View live matches.

Yes. If a match is cancelled or the specific market conditions are not met, the full stake is refunded. Learn more Terms & Conditions View on page.

On the Match Odds page You'll find live odds for all upcoming and ongoing matches. Odds are updated in real time and market analysis is displayed.

We offer hundreds of games including slots, Live Baccarat, Live Roulette, Blackjack, Poker, Dragon Tiger, Lottery, and more. On the Popular Games page View all.

Yes. CasinoLive uses software from certified game providers. The RNG (Random Number Generator) is verified and audited by independent third parties. Live dealer games feature real-time video streaming.

After logging in On the Lottery page Go there, buy a ticket, and wait for the draw result. Any winnings are credited directly to your account balance.

Yes, fully mobile-friendly. Just open casinolive.life in your Android or iOS browser to access all games — no separate app download needed.

CasinoLive uses SSL/TLS encryption. Your personal information and payment data are never shared with third parties. For more details, Privacy Policy View on page.

Email us at support@casinolive.life. Our support team responds in Bengali 24/7, with most queries answered within 1–2 hours.

Responsible gaming means playing within your means and for entertainment purposes only. CasinoLive offers deposit limits, self-exclusion, and cooling-off periods. Learn more Responsible Gaming View on page.

Email support@casinolive.life to find out why your account was suspended. Accounts are typically suspended due to verification issues or rule violations. Once the correct information is provided, the matter is resolved promptly.